Simplification Of Procedures & Workflow For Office Managers & Secretarial
Course Code: SO09
►Course Objective
- Identify, develop and improve key competencies necessary for superior performance
- Improve creative thinking, problem solving and decision making skills
- Develop reading skills and note-making effectiveness
- Learn to use and apply simple memory systems
- Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
- Develop a plan and approach for self-development
►Target Audience
- Anyone involved in the operational supervision of an office environment
- Secretaries and administrative support personnel needing to develop superior performance in their working environment
- Senior Personal Assistants
- Senior Secretaries
►Course Outline
DAY 1
- Personal Effectiveness – Part I
- Your Brain Skills: The Brains behind a Business
- Thinking about reading (and identifying your current skills)
- How to be a ‘successful’ reader
- Reading strategies: the theory
- Thinking about note-making
- How to make notes quickly and effectively using mind mapping
- Practice using mind mapping
DAY 2
- Personal Effectiveness – Part II
- Reading at work
- Combining Fast Reading and Mind Mapping skills to increase effectiveness
- Memory magic: Introduction to Memory systems
- Memory linking
- Memory journeys
- Remembering names and numbers
- Memory at work
DAY 3
- Effective Inter-Personal Communications
- Barriers – and their solutions
- Body Language/building rapport
- Keys to relationships
- Self image and self esteem
- Getting your point across: know what to say and when to say it
- Managing feelings; managing other people
- Listening and questioning
DAY 4
- Time Management, Planning & Problem Solving
- Results-orientated time management
- Outcome planning for better results
- Can anyone be creative?
- Practical approaches to problem solving
- Prioritisation and Planning Periods
- Getting things done
- Identifying and dealing with time-wasters
DAY 5
- Your Personal Skills-set: Putting It All Together
- Your role and job in the context of any organization
- Using Core Skills in the real world
- Thinking and working in groups
- Better Meetings
- How to change habits of a lifetime
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