Efficiency In Crisis Management & Business Continuity
Course Code: MN27
Course Objective
- Understand Crisis Management and its preferred framework for the private and public sectors
- Understand escalation of incident to crisis to disaster
- Understand Civil Defence responsibilities
- Apply effective crisis management tools and techniques for when an organization is under pressure
- Develop an effective stakeholder management plan for use in a crisis
- Identify measures that would improve their organizations' crisis management capabilities
Target Audience
- Crisis Management
- Business Continuity Management
- Risk Management
- Contingency Planning
- Internal & External Audit
Course Outline
Crisis Management Overview
- Define Crisis Management
- Crisis Management framework
- Command centre operational dynamics
- Invocation pressures & processes
- Legislation
- Civil Defence
- Strategies, structures and command
Crisis Management Team
- Leadership
- Information flows
- The timeline technique
- Crisis Management team essentials
- Logging of information
- The 3IA operations board
Crisis Management and Communication
- Brand image and reputation
- Internal communications
- External communications
- Stakeholders
- Operational partners
- Social media communications
- Other miscellaneous issues
- The design of financial models for forecasting and decision-making
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