Communication Skills
Course Code: PR41
Course Objective
Communication Skills training course aims to enable participants to build high achieving teams where people feel valued by:
- Showing they are listening to and respecting others
- Clarifying objectives and expectations and providing support as individuals seek to attain them
- Developing a collaborative team culture where people work together to achieve goals and overcome challenges
- Ensuring everyone contributes to discussions and all points of view are heard before making decisions that are then supported by the team
- Using presentations to win recognition for team achievements and support for goals.
Target Audience
- People who supervise others and wish to improve their communication skills
- People who lead teams and wish to do so more effectively
- People who have been identified as having potential for leadership roles
- Executives who want to develop capabilities in motivating and inspiring people
Course Outline
Day 1
- Sharpening-up Active Listening; Giving Feedback
- Paying attention to words and body language
- Controlling ourselves so we can learn from others
- Asking good questions and listening to answers
- Checking understanding and reframing
- Finding time-out space for one2one feedback
- Keeping feedback timely and motivating
Day 2
- Building Relationships Based on Trust; Creating Respect for Others; Enabling Collaboration
- Building truthfulness, responsiveness, consistency, loyalty and capabilities
- Encouraging openness and willingness to share ideas and information
- Developing a collaborative culture within our team
- Rewarding accountability and collaboration
- Developing a collaborative mindset
- Creating a cohesive team with mutual respect
Day 3
- Conveying the Organisation’s Vision; Setting Clear Priorities; Motivating & Persuading
- Creating a sense of urgency and purpose that motivates people
- Creating ownership so the vision is shared and empowering
- Clarifying deadlines and expected performance standards
- Checking understanding and gaining agreement
- Keeping people committed to the team
- Giving opportunities to succeed
Day 4
- Facilitating Discussion & Debate; Win-Win Negotiations; Managing Effective Meetings
- Paying attention to diverse personalities and undercurrents
- Ensuring everyone contributes
- Focussing on positive outcomes for all parties
- Aiming for commitment, not just agreement
- Key responsibilities of the meeting chair
- Maintaining interest and participation during meetings
Day 5
- Giving Presentations; Action Planning
- Structuring presentations so key points are understood and remembered
- How to include a call to action that leads to change
- A positive image: body language, dress code and voice
- Building rapport with the audience
- Avoiding pitfalls: stage fright, hostile questions, yawning and other problems
- Developing a personal action plan
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Date & Location