►Course Objective
►Target Audience
►Course Outline
DAY 1
Concepts of IT service management
DAY 2
The service lifecycle
DAY 3
The five core processes
DAY 4
The value of the ITIL service lifecycle
DAY 5
Identifying and documenting the services
Date : 04 February 2024
Duration : 5 days
Place : Kuala Lumpur
Date : 10 November 2024
Place : Dubai
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