Supervisory Strategies & Strategic Thinking For Senior Management Office Managers

Course Code: SO11

►Course Objective

 

  • Know what real supervision is, and be able to explain to others what it is, and what it means
  • Understand and practice basic supervisory skills
  • Define the difference between the supervisory and the operational roles
  • Explain how to set and monitor objectives
  • Explain what motivates you and describe ways to motivate others effectively
  • Manage performance for results
  • Use different techniques to communicate effectively with your Team

 

►Target Audience

 

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

 

►Course Outline

 

DAY 1

  • What is a Supervisor?
  • Should you be a supervisor?
  • Making the transition
  • The difference between doing and supervising
  • Highs and lows of the supervisory role
  • What are the skills of an effective supervisor?
  • Developing the skills
  • Different ways to supervise others
  • Supervisory styles
  • Common mistakes you don’t want to make

 

DAY 2

  • Managing Performance – Getting Results
  • Characteristics of Performance Management
  • Business Plan basics
  • Assessing your current situation
  • You and the business plan
  • Getting productivity through people
  • The importance of strategic Goal Setting
  • Develop the 5 Success essentials
  • Getting and managing results
  • How to develop Pro-Active management
  • Benefits and barriers to delegation
  • How, when and to whom to delegate
  • Getting it done right – instructing others

 

DAY 3

  • Managing Performance – Problems and People
  • What motivates me?
  • What motivates others?
  • What does Motivation do?
  • Motivation creates energy
  • The 3 Major steps of motivation
  • Motivation in the workplace
  • Herzberg’s Motivational Theory
  • Tailoring motivation ideas to individual team members
  • How to manage conflict
  • Working with different types of personalities
  • What to do when a problem arises
  • Listening and questioning skills

 

DAY 4

  • Managing Communication
  • What is Communication?
  • Three major levels of Communication
  • The significance of Non-Verbal Communication
  • Factors that affect your Communication
  • Communication Chart
  • Effective ways to Communicate
  • Brain Communication impact
  • Communication cycle
  • Delivering clear, concise messages
  • How to make an effective presentation
  • 9 Effective Communication principles
  • Positive Visual imaging
  • Good / Bad relationships
  • Planning a Team meeting
  • How to be a decisive Decision maker
  • Improving your ability to make decisions
  • Verbal communication
  • Barriers to communication
  • Team communications
  • Running a team meeting
  • Choosing the right words
  • Communicating in writing

 

DAY 5

  • Building Powerful Influence
  • What is personal empowerment?
  • Sources of personal power
  • Developing your Mind, Attitude, Appreciation & Character influence
  • Mind Think power
  • Know the impact of Teleological Thinking
  • Replacement Principle
  • Building your personal power
  • Using your personal power
  • Building trust and believability: walking your talk
  • 10 Essential Qualities of a Top Supervisor
  • Planning for your future – developing yourself
  • How to stay Motivated


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Date & Location

Date : 11 February 2018

Duration : 5 days

Place : Kuala Lumpur

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Date : 22 April 2018

Duration : 5 days

Place : Istanbul

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Date : 18 November 2018

Duration : 5 days

Place : Jakarta

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