The Use Of Information Technology & Communication Networks At Organizing & Administrating Offices

Course Code: SO13

►Course Objective

 

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

 

►Target Audience

 

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

 

►Course Outline

 

DAY 1

  • Setting the Scene, Assessing Existing Skills, Time Management
  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning Styles/Thinking Styles
  • Time management skills
  • Time Management Group Activity 1
  • Video on time management
  • Time Management Group Activity 2

 

DAY 2

  • Organising and Planning
  • Managing workflow
  • Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings

 

DAY 3

  • Communication Skills
  • Understanding Assertiveness
  • Group Activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body Language
  • Group activity on body language

 

DAY 4

  • Team Working
  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

 

DAY 5

  • Presentation Skills
  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
  • Review of the week


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Date & Location

Date : 11 February 2018

Duration : 5 days

Place : Kuala Lumpur

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Date : 08 April 2018

Duration : 5 days

Place : Jakarta

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Date : 09 September 2018

Duration : 5 days

Place : Amman

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