Protocol & Protocol Skills

Course Code: PR17

►Course Objective


  • Sharpen your diplomatic and social communication style
  • Increase your confidence interacting with people from different cultural backgrounds
  • Refine your personal appearance and professional image to build trust and credibility
  • Explore accepted protocol for dealing with international and regional players
  • Understand how to make introductions and use a business card effectively
  • Understand how to dress for success in every business and social occasion
  • Understand protocol for ordering in a restaurant, paying the bill and tipping
  • Feel comfortable dining in business or formal situations, including fine table manners
  • Learn how to design a formal invitation letter
  • An overview of the best way to handle TV and radio interview.


►Target Audience


  • Executives and Directors
  • International Business Travellers
  • Professionals who work with Diplomats & Dignitaries


►Course Outline

Day 1

  • Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette

Day 2

  • Networking for Success
  • The Meet and Greet
  • The Dining in Style
  • Eating Out

Day 3 

  • Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms

Day 4

  • Top 5 Technology Tips
  • Phone Etiquette 
  • The Written Letter
  • Dressing for Success

Day 5

  • The Meaning of Colours
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • International Etiquette.


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Date & Location

Date : 14 January 2018

Duration : 5 days

Place : Kuala Lumpur

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Date : 15 April 2018

Duration : 5 days

Place : London

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Date : 16 December 2018

Duration : 5 days

Place : Amman

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