Professional Skills For Administrators & Secretaries
Professional Skills For Administrators & Secretaries
Course Code:
SO08
►Course Objective
Give you a ‘brain train’ to improve your effectiveness at work
Improve your reading and note-making skills
Develop useful note-making skills and show how to link these to your reading
Teach you to use and apply simple memory systems
Build your self-esteem and confidence when dealing with teams, individuals and difficult problems and situations
Show you ways to manage your time and plan for results
►Target Audience
Secretaries and administrators wanting to raise their efficiency levels, improve their effectiveness and develop skills that will help their career-development
People working in an office role supporting management and/or working in project teams
Anyone wanting to develop their practical skills and personal strengths to help them succeed in an office environment
►Course Outline
DAY 1
Personal Effectiveness – Part I
Your Brain Skills: The Brains behind a Business
Thinking about reading (and identifying your current skills)
How to be a ‘successful’ reader
Reading strategies: the theory
Thinking about note-making
How to make notes quickly and effectively using mind mapping
Practice using mind mapping
DAY 2
Personal Effectiveness – Part II
Reading at work
Combining Fast Reading and Mind Mapping skills to increase effectiveness
Memory magic: Introduction to Memory systems
Memory linking
Memory journeys
Remembering names and numbers
Memory at work
DAY 3
Effective Inter-Personal Communications
Barriers – and their solutions
Body Language/building rapport
Keys to relationships
Self image and self esteem
Getting your point across: know what to say and when to say it
Managing feelings; managing other people
Listening and questioning
DAY 4
Time Management, Planning & Problem Solving
Results-orientated time management
Outcome planning for better results
Can anyone be creative?
Practical approaches to problem solving
Prioritisation and Planning Periods
Getting things done
Identifying and dealing with time-wasters
DAY 5
Your Personal Skills-set: Putting It All Together
Your role and job in the context of any organization