JOB APPLIED FOR

POSITION

PREFERRED JOB

STUDIES APPLIED FOR

• Accounting , Development Field & capacity building and Service Delivery Improvement 
• Researcher, Lecturer  & Trainer , Assessor  and  Senior Accountant
• Lecturer & Trainer, Senior  researcher, Senior Accountant, , Lead Auditor (Assessor)
• PhD In accounting

EDUCATION

WORK EXPERIENCE

                 2010- till  now

Lecturer – freelance

 Institute of public administration,  Current

 Institute of Banking Studies, Jordan (www.ibs.edu.jo), Current

 Yarmouk University, Part timer (www.yu.edu.jo) - Former

Business or sector Training, Capacity Building, coaching & Education

                    2007- 2013

Senior Researcher

Ministry of Public sector development (MoPSD) , Jordan  (www.mopsd.gov.jo)

• Senior researcher, Lecturer  and team leader at Service Delivery Improvement Directorate (SDID)
  • Preparing Studies Related with Simplification of Procedures and Improvement Services at Governmental Ministries and Departments
  • Managing & supporting partnership between MoPSD projects & UNDP funding
  • Leading of  MOPSD pioneer projects for GOV. Performance improvement
  • Providing specific & detailed E-Gov. solutions based on ICT standards
  • Implement Service Delivery Improvement System in the governmental institutions, Evaluating Institutional Performance using suitable tools
  • Conducting Stakeholder Analysis to identify their needs
  • expectations and roles in service  improvement, Implementing Client Voice measurement tools like focus groups, client surveys  and structured  interviews, Reviewing and mapping Service Procedures to get acquainted with the service
  • Setting Service Standards; and Perform studies and research as required by supervisor
• Senior Accountant at Accounting Division
  • Preparing Financial summaries
  • Preparing Bank Reconciliation
  • Preparing Monthly Financial Position
  • Follow up Related Accounts with Central Bank of Jordan  and Ministry of Finance
  • Preparing Remittances to General Budget Department
  • Preparing the Annual Capital and Current Budget

Business or sector  Development & capacity building, Restructuring & Streamlining, Caoching   

                    2003- 2007

Auditor

• Yousef Hamid Office for Auditing and Accounting

• Audit On Private Firms, Charities, Hospitals & Private Schools
• Accounting Tasks
• Taxation
• Consulting services in Accounting

Business or sector  Auditing, Accounting & Financial consulting  

    1998-2002

Banker

• Arab Bank, Jordan (www.arabbank.com)

TRAINING

• Accounting Department
• Deposit Department
• Customer Relation Officer

Business or sector   Banking  

               2013- Till now (Germany)

                      2007-2015 (MoPSD)

                  1998-2003 (Arab Bank)

• Capacity Works - The Management Model for Sustainable Development in Eschborn, Germany. Held by GIZ

• Business Process Re-engineering (BPR), Held By USAID
• Customer Satisfaction Survey Toolkit, Held by USAID
• Strategic Planning : A Tool for Enhancing Government Performance, Held by USAID
• ISO 9001:2008 – Lead Auditor, Held by UNDP
• Simplifications of Procedures Using the SDI Toolkit, Held by UNDP
• ISO 9001 Awareness, Held by UNDP
• Business Process Re-engineering (BPR), Held by UNDP
• Approved Mentor, Held by King Abdullah  Center for Excellence KACE
• Managing Short Term Technical Assistant (STTA), Held by USAID
• Training of Trainers (ToT) , Held by USAID
• Translating Report into Action Plans, Held by King Abdullah Center for Excellence
• Bank Reconciliations in Governmental Accounting, Held by USAID
• Auditing Quality at holiday Inn , Held by luminous Brains Center
• Returning Expenses, Held by USAID
• Mystery Shopper Toolkit Workshop. Service Delivery Improvement (SDI) Toolkits
• Benchmarking Toolkit Workshop – Service Delivery Improvement (SDI) Toolkits
• Simplification of Procedures Using the SDI Toolkit Held by USAID

• Basis in Bills of Exchange at Training Department (Arab Bank).
• Basis of Credit Facilities at Training Department (Arab Bank).
• Credit Facilities at Training Department (Arab Bank).
• Accounting Electronic Archives System at Training Department (Arab Bank).
• Forgery Examination on Signatures and Documents At T.D (Arab Bank).
• Internet, Microsoft Front Page and Microsoft Outlook.
• Credit Analysis at Training Department (Arab Bank).
• Credit Retail at Training Department (Arab Bank).
• Letters of Credit at Training Department (Arab Bank).
• Distinguishing in Customer Service at Training Department (Arab Bank).
• Promissory Notes at Training Department (Arab Bank).

PERSONAL SKILLS

Mother tongue(s)

Arabic

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

B1/2

C1/2

B1/2

B1/2

B1/2

Name of language certificate

German

A1/2

A1/2

A1/2

A1/2

A1/2

Name of language certificate

Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user

Common European Framework of Reference for Languages

Communication skills

• Good Communication Skills Gained Through My Experience as a Researcher, Assessor & Trainer
• Good Negotiation Skills Gained Through My Experience as a Researcher (Representative)
• Good Presentation Skills Gained Through My Experience as a Lecturer & Trainer

Organisational / managerial skills

• Leadership
• Project Leader (Responsible for a Team Of 4 People)
• Trainer in Accounting and Managerial Topics  (Responsible for a Trainees of 8 People at Least)
• Distinguishing in Preparation Financial Reports
• Very Good Knowledge of International Financial Reporting Standards (IFRS)
• Very good knowledge of service delivery improvement toolkit

Job-related skills

• Good Command of Quality Control Processes, Mentoring and Assessing

Computer skills

• Very Good Command of Microsoft Office™ Tools:  Excel, PPT, Word & Visio  
• Very Good Command of ERP Programs Such As: SAP

Driving licence

• Category 3 (Jordanian Driving Licence)

ADDITIONAL INFORMATION

Publications

                                    Conferences

Memberships / Professional Certificates

• The Expectation Gap between Auditors and Credit Officers in Jordanian Commercial Bank Published on Nov. 2013 at The Arab Journal of Accounting – University of Bahrain. Volume 16 No.2.
• Human Resource Accounting, between Theory and Application. Forthcoming Research
• The Impact of Human Resource Management to Strengthen the Competitiveness of Industrial Companies. Forthcoming Research. Management Science and Engineering Journal (CSCanada)

• New Directions in Performance Accounting Held by: Bright Minds for Human Resources Development at Holiday Inn – Amman
• Critical Issues for Emerging Economics in Today's Business environment, Held by: The Faculty of Business at the University of Jordan

• EFQM Assessor.
• CMA
• Lead Auditor, ISO 9001:2008 – SGS 
• Approved Lecturer & Trainer at Institute of Banking Studies (IBS)-Jordan
• Approved Lecturer & Trainer at Institute of Public administration