The Concept Of Caring For Senior Customer Service
Course Code: PR04
►Course Objective
- Understand how and why VIP customer service & etiquette needs to be different
- Skyrocket your results via establishing reliable contacts with VIP customers
- Build and manage client contacts and relationships with outstanding results
- Learn techniques and get certified in the delivery of an outstanding VIP experience
- Know how to switch from aggressive selling to sales via service delivery
- Communicate with customers more efficiently via various communication channels
- Perfect your interactions using the techniques acquired from the course
- Study the realities and specifics of VIPs in the UAE and its multicultural aspects
- Create a clear plan and strategy on how to improve your relationship with your VIPs
- Increase customer satisfaction, which ultimately impacts your overall personal results
- Become a true professional when working with all types of VIP customers
►Target Audience
- Managers
- supervisors of staff in customer-facing roles,
- those responsible for ensuring that the service level offered to customers
►Course Outline
Day 1
- Customer Service Certification Essentials and how to Provide them to VIP Customers
- Recognizing how VIP Customer Service & Etiquette Affects your Performance at Work
- Finding the hitches in Customer Service and Knowing the Reasons why Clients May Leave
- The Lifetime Value of Existing Customers and Importance of Long-Term Relationships
Day 2
- Identifying VIP Customer Expectations & Building client Confidence and Relationships
- Establishing Customer Contacts as long-term Relations when Working with VIPs
- The Definition of VIPs and the Difference between VIPs and Regular Customers
- Why VIPs want to Feel Important and Crucial Reasons to provide VIP service
Day 3
- Building Relationships with VIP Customers and its Importance for Customer Acquisition
- Knowing the difference between Building Relationships with VIPs vs. Regular Customers
- Identifying your best VIP Customers – Defining the Right Target Groups
- Top Elements which Make the VIP Experience and how to Go Above and Beyond
Day 4
- Mastering Communication Skills with VIP Customers over Various Channels
- Switching from a Standard Selling approach to Providing High-Quality Service
- Delivery of the VIP Experience in the UAE under Conditions of Multiculturalism
- Strategies and Techniques to Enhance Your Working Process with VIP Customers
Day 5
- Avoiding possible Fails and Handling Complaints within VIP Customer Service
- Execution of International VIP Customer Service Standards & Etiquette
- The design of financial models for forecasting and decision-making
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